SHIPPING
Neutral packaging. Discreet shipping. With tracking — so you always know where your order is.
Shipping & Delivery
Shipping Origin
All orders are shipped from our facility in Austria. At checkout you see the options from DPD and/or Austrian Post available for the destination, postcode and delivery type, together with price and estimated transit time. All parcels are sent in neutral outer packaging. The tracking number is emailed after dispatch.
Shipping Costs by Country
Shipping costs depend on destination, carrier and, where applicable, postcode. DPD is offered in the countries shown below; Austrian Post is offered only for Greece, Malta and Cyprus. Shipping is free from a merchandise value of €150 after discounts in regular delivery regions. The separately stated rates for islands and remote special regions apply regardless of order value.
| Country | DPD | Austrian Post |
|---|---|---|
| Austria | €9.99 | not available |
| Germany | €9.99 | not available |
| Belgium | €14.99 | not available |
| Luxembourg | €14.99 | not available |
| Netherlands | €14.99 | not available |
| Czechia | €14.99 | not available |
| Hungary | €14.99 | not available |
| Slovenia | €14.99 | not available |
| Slovakia | €14.99 | not available |
| Denmark | €14.99 | not available |
| France | €14.99 | not available |
| Croatia | €14.99 | not available |
| Italy | €14.99 | not available |
| Poland | €14.99 | not available |
| Spain | €24.99 | not available |
| Romania | €24.99 | not available |
| Bulgaria | €24.99 | not available |
| Estonia | €24.99 | not available |
| Finland | €24.99 | not available |
| Ireland | €24.99 | not available |
| Lithuania | €24.99 | not available |
| Latvia | €24.99 | not available |
| Portugal | €24.99 | not available |
| Sweden | €24.99 | not available |
| Greece (regular delivery areas) | not available | €24.99 |
| Malta | not available | €24.99 |
| Cyprus | not available | €24.99 |
Islands & Remote Regions
The stated shipping rate for the islands and remote regions below also applies from a merchandise value of €150. The postcode determines the rate. Estimated transit time is shown at checkout; island delivery can take longer.
| Region | DPD | Austrian Post |
|---|---|---|
| Greek islands | not available | €45.99 |
| Azores/Madeira | €59.99 | not available |
| Balearic Islands | €55.99 | not available |
| Corsica | €49.99 | not available |
| French islands | €49.99 | not available |
| Sardinia | €49.99 | not available |
| Italian islands | €49.99 | not available |
| German islands | €42.99 | not available |
| Danish islands (incl. Bornholm) | €49.99 | not available |
| Wadden islands | €45.99 | not available |
| Croatian islands | €49.99 | not available |
| Swedish islands (incl. Gotland) | €59.99 | not available |
| Estonian islands | €59.99 | not available |
We do not deliver to the Canary Islands, Ceuta/Melilla, French overseas territories, the Faroe Islands, Greenland, or the special territories of Åland, Heligoland, Büsingen, Mount Athos, Livigno and Campione d’Italia. Orders to these destinations are unavailable at checkout. If you are unsure whether we can deliver to your address, our support team is happy to help.
Order Tracking
After shipping, you'll receive an email with your tracking number. Check the current status of your order anytime on our order tracking page.
Processing Time
Orders are typically processed and shipped within 1–3 business days after payment is received.
Delivery Time
Delivery typically takes 3–7 business days, depending on the destination country. For islands and remote regions, delivery may take longer due to island delivery. Glow Up Peptides is not liable for delays caused by the shipping carrier.
Returns & Claims
For returns, damaged shipments, or claims, write to us directly: support@glowup-peptides.com. We'll find a solution for every situation. Full details in our cancellation & returns policy.
Frequently asked shipping questions
What does shipping cost?
Shipping depends on destination, carrier and, where applicable, postcode and is shown before the order is placed. In regular delivery regions, shipping is free from a merchandise value of €150 after discounts. Islands and remote special regions have their own rates; the free-shipping threshold does not apply there.
How long does delivery take?
We process and pack your order within 1–3 business days after payment is received. On top of that comes the carrier transit time, which depends on the destination country and is shown when you choose the carrier during checkout.
Which carrier can I choose?
DPD is offered for regular delivery areas in 24 EU countries; Greece, Malta and Cyprus are served exclusively by Austrian Post. Availability also depends on the postcode. Parcel-shop delivery is available only through DPD in supported countries.
How discreetly do you pack?
We ship in neutral packaging with no indication of the contents. From the outside there is no way to tell what is inside.
Does the shipment need cooling?
Required transport conditions depend on the product, formulation and variant. Shipping packaging is selected according to the recorded product requirements; storage and usable period follow the label and batch-specific documentation.
Which countries do you deliver to?
We serve supported addresses in the 27 EU member states. Excluded territories and the carriers actually available follow the table and address validation in checkout; the availability shown there is authoritative.
Parcel lost or damaged?
Contact support@glowup-peptides.com with your order number. For damage, photos of the packaging and contents help. We review the case and handle enquiries with the carrier. Our complimentary replacement process covers confirmed lost shipments; you receive the new tracking details by email. For damaged goods, we arrange the appropriate remedy with you. Your statutory rights remain unaffected.
Typical response time: 1–2 business days. This is an estimate, not a guaranteed resolution deadline.
